What we collect, why, and the choices you have — in plain language. This follows South Africa's privacy law, known as POPIA.
Your privacy is the heart of #MyTruth. This explains, simply, what we do with the information you give us. If anything is unclear, please ask.
#MyTruth is run by TherapyNow NPC. We are responsible for looking after the information you give us. Our Information Officer is Elza Berk, and you can reach them at accounts@therapynow.co.za.
When you send a report: your province, the police station, how you were treated (a rating), what happened (a category), and anything you write. You can also choose to add a display name, an email, a WhatsApp number, a date, and an affidavit or document.
When you join the movement: your name, email, and — if you choose — a WhatsApp number.
We use your information to run #MyTruth: to build the anonymous public totals, to keep the space safe, and — only if you ask us to — to gently check in with you or help you take your complaint further. We do this on the basis of your consent, which you give when you tick the box and send your report. You can withdraw that consent at any time.
Reports can include sensitive things — about crime, safety, or your wellbeing. We treat this with extra care, keep it private, and never publish it.
Only our small, trained review team. We never sell your information or give it to advertisers. We will only ever pass it to an oversight body (like IPID) or a journalist if you specifically ask us to and agree.
Please don't include details that identify a child. If a report tells us that a child — or a vulnerable adult — is being harmed, the law may require us to report it to the authorities to keep them safe. We will always try to act in that person's best interests.
We store your information securely, with access limited to the review team. We keep it only as long as we need it for #MyTruth, and then we delete it.
You can ask us to see what we hold about you, correct it, delete it, or stop using it, and you can withdraw your consent at any time. To do any of these, email accounts@therapynow.co.za or use the Delete my report page.
This #MyTruth page uses no cookies, no advertising, and no third-party tracking. You don't need an account, we don't follow you around the web, and nothing you type is stored on your device. There's nothing you need to switch off.
We may update this notice. The latest version, and the date it changed, will always be here.
Finished here?
← Back to #MyTruth home